Reference

Privacy Policy at aitoto

This page tells you what we collect when you open an account, how we store login and payment records, and how we handle requests for correction or deletion.

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aitoto Privacy Policy at aitoto
REACH US

Where To Reach Us

If you want a copy of the data we hold, a correction, or a question about a payment reference, reach us through live chat or email. Our chat team handles privacy requests from 09:00-23:00 WIB, and email stays open around the clock for written requests. Keep your account email and recent login details ready so we can match the right record faster.

Team online

Live chat

Use the chat window inside the account area from 09:00-23:00 WIB. It is the fastest path when you want to check what we store, or when a DANA, OVO, GoPay, or QRIS record needs a privacy check.

Email

Send your written requests to [email protected] any time. We use email for corrections, deletion requests where local law allows, and follow-up questions that need a clear trail from your side.

Account form

Open the help form after you log in, then add your account name, phone number, and the issue you want handled. If you are in Yogyakarta, the same process applies.

STORAGE RULES

How We Handle Data

We keep your data in the account record, the payment log, and the support trail so we can confirm who asked for what.

Data we keep

We store contact details, login history, device type, and payment references only for account checks and support. That lets us trace DANA, OVO, GoPay, or QRIS activity without asking you to resend the same facts each time.

Cookies and device data

Cookies help our site remember session state, language choice, and whether you left the account area on Android Chrome, iPhone Safari, or desktop. You can clear them in your browser, but some pages may ask you to sign in again.

Security checks

When you change a password or ask for a transfer record, we may confirm the request through your email or phone number. That extra step keeps the request tied to your own account rather than a copied screenshot.

Retention

We keep payment and support logs only as long as needed for account checks, dispute handling, tax duties, or legal requests. After that period, the record is archived or removed according to the rule that applies.

Your requests

You can ask for access, correction, or deletion by sending the account email and the exact change you want. If local law limits a request, we will tell you why and what we can still do.

Contact path

Use live chat, email, or the help form to start a privacy request. We answer in plain English and keep the same process for you across Indonesia, whether you are in Denpasar or elsewhere.

Privacy Questions We Hear

When you read our privacy policy, you may want to know what we store, who can see it, and how long we keep it. We answer those points in plain English so you can decide whether the account flow fits you. If a rule depends on local law, we say so directly rather than hiding it in fine print.

We collect the details needed to create and protect the account: name or nickname, contact number or email, device data, login history, and payment references tied to DANA, OVO, GoPay, or QRIS. We ask for no extra fields without a clear reason.

We store the transaction record, not more than we need for support and reconciliation. If a transfer reference or receipt helps us check a mismatch, we keep it in the account trail and limit access to staff who handle it.

Send us your account email, the exact field you want changed, and a short explanation. If the change touches identity or payment history, we may ask for one more check so the record stays linked to you.

We keep it only for the time needed for account checks, dispute handling, legal duties, or a request you make. After that, we archive or remove it according to the rule that applies to the specific record.

Cookies mainly help the site remember your session on the device you use. If you open the account on Android Chrome and later on desktop, the login state may not carry over unless you sign in again.

Use live chat during 09:00-23:00 WIB, email [email protected] any time, or the help form after sign-in. We answer in plain English and keep the same path for Indonesian readers wherever local law permits access.

No. If access or eligibility is restricted where you are, it depends on local law and is available only where local law permits. We will not ask you to continue if the rule does not allow it.

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